You might get an email from itinerary@amadeus.com notifying you of changes to your travel plans — like flight delays or gate updates. This is an automatic message sent by the reservation system. The email is sent because your travel provider uses Amadeus technology and these automatic updates sent on their behalf. If you need to make changes or have questions about your booking, please contact your airline, hotel, or travel agency directly.

Amadeus doesn’t sell tickets, manage reservations, or offer customer support for specific bookings. That means we can’t make changes to your flight, cancel a hotel, or issue refunds. If you need help with a booking, it’s best to contact the airline, hotel, travel agency or provider you booked with. What we do is the technology that helps those companies manage your journey — from search to check-in and beyond.

In short: We sell travel technology — not travel itself. Amadeus provides software and systems that help the travel ecosystem work smoothly. Our products are used by airlines, travel agencies, hotels, and other travel providers to manage bookings, streamline operations, and offer better service to travelers. For example, travel agencies use platforms like Amadeus Selling Platform Connect to search and book flights, while airlines and hotels rely on our technology to handle reservations, schedules, and customer data. You might not see us directly, but our tech helps power many parts of your trip behind the scenes.

Our AI-powered tools help travel providers create more relevant offers, improve pricing, and present choices that better match traveler needs and preferences. We also support a more seamless journey behind the scenes by helping travel providers predict delays, manage disruptions, improve baggage and gate operations, and enable faster passenger flow, including document-free biometrics. Our use of AI helps to support our customers in unlocking the full value of our travel solutions and drive stronger business outcomes.

If your trip uses technology powered by Amadeus, we aim to make AI helpful, secure, and accountable by combining innovation with governance, privacy controls, and human oversight. To minimize risk, Amadeus has formal policies, review processes, and data protection measures in place to manage those risks responsibly. Our AI Office serves to align AI initiatives with business objectives, ensuring responsible, scalable, and impactful adoption of AI across all of Amadeus.